FAQ

Yes, all pottery pieces from Midnight Moon Pottery are safe to use in the dishwasher, microwave, and oven unless they have gold flux on them. The gold flux contains real gold, which makes the overglaze shiny, so these pieces are not microwave safe. However, all other pieces are designed to be both beautiful and functional, allowing you to enjoy them in your daily routine with ease.

At Midnight Moon Pottery, we take great care in crafting each piece of pottery with love and attention to detail. Due to the handcrafted nature of our products, we do not offer a return policy. However, we understand that there may be rare cases where a customer is not completely satisfied with their purchase. In such instances, we handle returns on a case by case basis. If you have any concerns about your order, please reach out to our customer service team, and we will do our best to address the issue and ensure your satisfaction. Thank you for supporting our small business and trusting us with your pottery needs.

Midnight Moon Pottery ships out orders within 1-3 days from our location in North Carolina, USA. Once shipped, the estimated delivery time is 3-14 days, although this may vary depending on the specific shipping destination. Customers should note that delivery times may be subject to change based on the area of delivery. We strive to ensure that orders are processed and shipped out promptly to minimize any potential delays in the delivery process. If you have any specific concerns or inquiries about your order, please reach out to our customer service team for personalized assistance.

You can reach Midnight Moon Pottery for inquiries or custom orders by email at midnightmoonpottery@gmail.com or by text at 845 401 2525. I am always happy to discuss custom orders and answer any questions you may have about my handmade pottery products. Simply send me an email or text with your inquiry, and I will get back to you as soon as possible. Thank you for supporting Midnight Moon Pottery!

Each commissioned pottery piece at Midnight Moon Pottery is handmade with care and attention to detail. As the sole worker of the business, I personally handle every step of the process, from shaping the clay to firing the piece in the kiln. Due to the intricate nature of the crafting process, a commissioned piece will take a minimum of two weeks to complete. However, the specific timeline may vary based on the size and complexity of the piece. After shaping, the piece needs to dry thoroughly before it can be bisque fired. Once bisque fired, the piece is glazed and then undergoes a glaze firing. Rest assured, I am committed to creating a high-quality and unique piece for each client, and I appreciate your understanding of the time and care required to produce a one-of-a-kind pottery creation.